Job Role: Credit Control & Property Transfer Administrator
Location: Scotland
Hours: 35 hours per week , Monday to Friday
Salary: £24,250 per annum plus benefits
At Innovus, we are committed to delivering market leading solutions and professional services. As a Credit Control & Property Transfer Administrator, you will be contributing to our vision to be recognised as the market leading provider of services to the UK’s property sector.
We are proud to employ highly skilled, experienced and innovative people who deliver business expertise and services across the property industry.
Main Responsibilities:
- Communicate with solicitors by letter, email and phone regarding to the details of properties we manage so that they are able to transfer ownership. These details are likely to include; insurance information, estimated expenditure for the property and details of any major works.
- Invoice solicitors for an administration fee when we provide information.
- Update the database when ownership of a property changes. Apportion service charge accounts between owners when sale occurs or apply float charges where applicable and issue welcome letters to new owners.
- Issue demands for and record collection of administration fees from solicitors in respect of re-sales.
- Investigate and identify whether float is repayable via FirstPort or transferable between owners and refund where applicable in respect of sold properties following issue of final accounts.
- Deal with appropriate telephone and written communication with clients and solicitors including queries concerning accounts and floats.
- Facilitate customer payments by phone.
- Credit control in accordance with procedure for all Scottish managed properties
- Agreeing payment terms for owner arrears, within the set business guidelines
- Keeping diaries and notes of all customer communication in relation to debt chasing
- Working with internal departments to assist with customer queries to ensure there is no block to settlement of all debts.
- All customer communications are responded to appropriately and in line with service level agreements.
- General administration tasks required for credit control functions and recording actions
- Review accounts prior to passing for collection to check if sold or rented without notification.
Skills and Experience
- You will be currently working in a customer facing role and are able to demonstrate a good understanding of customer communications and dealing with difficult conversations.
- As you are able to work collaboratively with a team and department, you are also able to take ownership of issues and see through to resolution.
- You are passionate about improving levels of service, and keen to support change and continuous improvement.
- Being fully IT literate and confident with MS Office, means you also have the ability to work on multiple different systems simultaneously.
Working at Innovus:
At Innovus, we recognise that people come to work to do a great job, and we actively support this through our internal employee reward platform and a culture that celebrates contribution.
We’re passionate about helping our people grow and progress, and we encourage ongoing personal and professional development. We also understand the importance of a healthy work-life balance, offering flexibility where possible depending on role requirements.
Everything we do is guided by our core values: Trust, Respect, Integrity, Innovation, and Delivery.
What We Offer:
At Innovus, we believe our people deserve the best, just like our customers. That’s why we provide the tools, training, and support you need to thrive, alongside a competitive salary and a great range of benefits.
We're committed to creating a supportive, inclusive workplace where everyone can succeed.
Diversity and Inclusion:
At Innovus, we’re committed to building a diverse and inclusive workforce and recruit based on merit. We welcome applications from everyone, including those interested in job share opportunities.
As an inclusive employer, we provide equal employment opportunities to all qualified candidates. If you have any accessibility requirements or need adjustments at any stage of the recruitment and selection process, please contact our team, we are happy to support you.
Ready to apply:
Click the ‘Apply’ button below to begin your application. You’ll be asked to upload your CV and answer a few short questions. As part of the process, you may also be invited to complete online verbal and numerical reasoning tests.
Please note that, due to the nature of our sector, all roles are subject to an Enhanced DBS check.
If you meet the criteria for the role, we’ll be in touch to arrange a brief telephone interview. Shortlisted candidates will then be invited to a first-stage interview with the hiring manager and a member of our team.
Due to the high number of applications we receive, we may not be able to contact everyone individually — but we truly appreciate your interest in joining Innovus.